> What does it mean to test early, and test often, really?
(July 06, 2006)
Working, as I do, in a software consultancy, I spend some fair amount of time providing estimates on how much... >>
(July 06, 2006)
Working, as I do, in a software consultancy, I spend some fair amount of time providing estimates on how much... >>
> Collaboration requires... collaborators
(June 06, 2006)
User Experience Architects tend to spend a lot of time puttering about doing some pretty mundane things - wireframes and... >>
(June 06, 2006)
User Experience Architects tend to spend a lot of time puttering about doing some pretty mundane things - wireframes and... >>
> If all you have is a screwdriver...
(April 19, 2006)
So, I was building some personas this morning. And by "building", I mean "pulling out of my ass" - I... >>
(April 19, 2006)
So, I was building some personas this morning. And by "building", I mean "pulling out of my ass" - I... >>
> [placeholder for winning team] Wins!
(April 03, 2006)
Amazon just sent me this email: Dear Amazon.com Customer, Congratulations, [placeholder for winning team]! As someone who has purchased sports... >>
(April 03, 2006)
Amazon just sent me this email: Dear Amazon.com Customer, Congratulations, [placeholder for winning team]! As someone who has purchased sports... >>
> Where will the web be in 2-5 years
(November 11, 2005)
A collegue emailed me today to ask this question: "Where do you envision the web going in the next 2-5... >>
(November 11, 2005)
A collegue emailed me today to ask this question: "Where do you envision the web going in the next 2-5... >>
> Gristle and Fat
(August 09, 2005)
"He ain't done.""What are you talking about? There's nothing left there but gristle and fat!""He ain't done."- John Candy, The... >>
(August 09, 2005)
"He ain't done.""What are you talking about? There's nothing left there but gristle and fat!""He ain't done."- John Candy, The... >>
> 404 Not Found - Found!
(March 04, 2005)
Things (and examples) to include on a customized 404 error page First, word about the meaning of the "404 Not... >>
(March 04, 2005)
Things (and examples) to include on a customized 404 error page First, word about the meaning of the "404 Not... >>
> A Glimpse
(October 31, 2004)
Vodofone provides a glimpse into their vision of ubiquitous confusion, and Adam Greenfield pleads for mercy. >>
(October 31, 2004)
Vodofone provides a glimpse into their vision of ubiquitous confusion, and Adam Greenfield pleads for mercy. >>
> Reaching Through
(August 23, 2004)
An astonishingly poor customer experience I recently had, my reaction to it, and its subsequent resolution all had me thinking of how the immense changes wrought by the internet are shifting even the stodgiest of businesses. >>
(August 23, 2004)
An astonishingly poor customer experience I recently had, my reaction to it, and its subsequent resolution all had me thinking of how the immense changes wrought by the internet are shifting even the stodgiest of businesses. >>
> Manners, mannerisms, and machines
(May 14, 2004)
A recent story airing on NPR brought to mind how the ubiquity of technology in modern life can progress, or be thwarted, by the degree to which customs, emotional traits, mannerisms and simple politeness are encoded in that technology. >>
(May 14, 2004)
A recent story airing on NPR brought to mind how the ubiquity of technology in modern life can progress, or be thwarted, by the degree to which customs, emotional traits, mannerisms and simple politeness are encoded in that technology. >>
> 10 UX Resolutions for 2004
(January 10, 2004)
With the expanse of a new year stretching out in front of me, I thought I'd share my resolutions concerning... >>
(January 10, 2004)
With the expanse of a new year stretching out in front of me, I thought I'd share my resolutions concerning... >>
> BREAKING NEWS: Shopping online is different than shopping in a store
(December 02, 2003)
November's HFI newsletter focuses on how online eCommerce differs from bricks-and-mortar retail, and why trust is a central component of... >>
(December 02, 2003)
November's HFI newsletter focuses on how online eCommerce differs from bricks-and-mortar retail, and why trust is a central component of... >>
> The Fix is In
(October 07, 2003)
So the recent decision finding Microsoft IE (and presumably every other browser) as infringing on Eolas' patent on embedding content... >>
(October 07, 2003)
So the recent decision finding Microsoft IE (and presumably every other browser) as infringing on Eolas' patent on embedding content... >>
> Micropayment: Maybe
(September 11, 2003)
Everytime I read one of Clay Shirky's essays, I get incredibly excited. He has a way of placing ideas about... >>
(September 11, 2003)
Everytime I read one of Clay Shirky's essays, I get incredibly excited. He has a way of placing ideas about... >>
> Two False Analogies
(August 11, 2003)
The folks at UIE are really good at what they do. I've recently attended a seminar of theirs focusing on... >>
(August 11, 2003)
The folks at UIE are really good at what they do. I've recently attended a seminar of theirs focusing on... >>
> First, get out of the way
(February 27, 2003)
Amber often tells me, "when in doubt, leave it out." I can hardly come up with a more succinct way... >>
(February 27, 2003)
Amber often tells me, "when in doubt, leave it out." I can hardly come up with a more succinct way... >>
> Hell on the Verizon, Part III
(January 29, 2002)
Hell on the Verizon, Part III the neverending installation If you're as bored reading this as I've become writing it,... >>
(January 29, 2002)
Hell on the Verizon, Part III the neverending installation If you're as bored reading this as I've become writing it,... >>
> Hell on the Verizon, Part II
(January 18, 2002)
Hell on the Verizon, Part II Wherein we place an order for phone service So the time comes for us... >>
(January 18, 2002)
Hell on the Verizon, Part II Wherein we place an order for phone service So the time comes for us... >>
> Hell on the Verizon, Part I
(January 10, 2002)
Hell on the Verizon OK, this is exactly the sort of thing that I've been wanting to post here. Unfortunately,... >>
(January 10, 2002)
Hell on the Verizon OK, this is exactly the sort of thing that I've been wanting to post here. Unfortunately,... >>
